At Promise Healthcare, our mission is to improve the health and well-being of the diverse communities we serve by providing high-quality, equitable healthcare to people of all ages. Our vision is to be a catalyst for positive change, shaping a future where healthcare is not a privilege but a fundamental right for every person and no one is left behind.

Be a part of a team that values excellence, equity, and community. If you're ready to lead with passion and precision, apply now to become our RN Team Supervisor and help us make a lasting impact on the future of healthcare.

**RN Team Supervisor - 2 positions available (1 with a Behavioral Health focus)**

The RN Team Supervisor functions as the clinical leader of an assigned care team and is accountable for nursing care delivery, delegation, and outcomes for an assigned patient population. The RN practices to the full extent of licensure, provides clinical supervision to assigned clinical assistants (LPN/Medical Assistant), Medical Assistants and leads team-based care focused on quality, access, and population health outcomes.

This role is not task-based; it is assessment-, judgment-, and leadership-driven.

ESSENTIAL DUTIES & RESPONSIBILITIES -

Clinical Care:

• Provide independent RN visits as appropriate
• Perform clinical triage (in-person, phone, portal)
• Manage chronic conditions under standing orders and protocols
• Review and act on labs, diagnostics, and clinical data per protocol, delegating when appropriate/warranted
• Prepares for clinic session by scrubbing the schedule and pre-visit charting
• Leads/participates in a daily huddle with team to review day-of-care plan for scheduled patients
• Provides direct patient care based on patient's need (e.g. urgent vs routine follow up vs annual health assessment)
• Clearly communicates patient care priorities, including follow-up plans that involve other PCMH team members
• Initiates specialty care referrals per protocol
• Clearly documents plan in EHR in a timely fashion
• Reviews no shows/cancellations at the end of sessions with plans for follow up as appropriate and communicates with team to contact patients.

Care Management & Coordination:

• Serve as care manager for assigned patient panel(s)
• Coordinate transitions of care (ED, hospital, specialty care)
• Collaborate with providers, behavioral health, pharmacy, and community resources
• Close preventive and chronic care gaps using population health tools
• Good interpersonal and human relations skills are required. Must possess skills to empathize and care for a variety of patients, including low-income and diverse cultures and treat everyone (internal and external customers) with respect and dignity.

Team Leadership & Supervision:

• Acts as clinical supervisor for assigned LPN/MA clinical assistant, and MAs assigned to his/her team.
• Delegates clinical and non-clinical tasks based on scope and competency
• Provides real-time coaching, feedback, and competency validation
• Conducts daily huddles with assigned teams
• Ensures delegated tasks are completed safely and appropriately
• Works with other RN Clinical Supervisors for coverage needs

Quality, Safety & Performance:

• In conjunction with the Director of Quality, monitors quality metrics for assigned panel(s)
• Participates in quality improvement and Patient Centered Medical Home (PCMH) activities
• Participates in quality improvement initiatives
• Ensures compliance with nursing standards, protocols, and policies
• Promotes patient safety and evidence-based practice
• Has the ability to help design and implement clinical pathways and protocols for treatment of selected chronic conditions

Misc.:

• Current, unrestricted Registered Nurse (RN) license in the state of practice
• Proficiency with electronic health record systems.
• Ability to work independently with minimal supervision of VP of Operations/Assistant Director of Operations.
• Highly organized and well-developed oral and written communication skills.
• Demonstrated critical thinking, planning, and execution abilities
• Effective leadership marked by integrity, fairness, and accountability
• Ability to work effectively with individuals from diverse cultural and socioeconomic backgrounds
• Excellent communication, interpersonal, and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment while ensuring confidentiality

EDUCATION / EXPERIENCE REQUIREMENTS:

• Graduation from an accredited Registered Nursing (RN) program.
• Two plus years of directly related clinical experience in a medical setting as an active team member is highly preferred.
• Maintains required licensure or certification as appropriate.
• Is comfortable with the pace of primary care, working with an interdisciplinary team, and has strong communication skills.
• Extensive working knowledge of the NextGen EMR system highly preferred.
• CPR certified (BLS) or ability to obtain.
• Knowledge of Microsoft programs with the ability to effectively communicate using Outlook/TEAMS.

About Promise: Based in Champaign, Illinois, Promise Healthcare is a Federally Qualified Health Center (FQHC) dedicated to improving the health of the community through treatment, prevention, and education. We serve all patients regardless of their ability to pay for services and provide robust patient support and enabling services. Promise has deep roots in Champaign's underserved communities and serves a diverse population. Approximately 30% of our patients are Spanish speaking. Champaign-Urbana is a growing, diverse community of 195,000 residents and home to the Big-Ten University of Illinois. Champaign-Urbana is located between Chicago, St. Louis, and Indianapolis. Champaign is 2.3 hours from the Chicago O'Hare International Airport with daily train transportation.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.