At Promise Healthcare, our mission is to improve the health and well-being of the diverse communities we serve by providing high-quality, equitable healthcare to people of all ages. Our vision is to be a catalyst for positive change, shaping a future where healthcare is not a privilege but a fundamental right for every person and no one is left behind.

Be a part of a team that values excellence, equity, and community. If you're ready to lead with passion and precision, apply now to become our Behavioral Health Case Manager and help us make a lasting impact on the future of healthcare.

The Behavioral Health Case Manager provides support and coordination of care for individuals with mental health and substance use disorders. This role involves assessing clients' needs, assisting them in accessing treatments, and connecting them with appropriate resources and social services. The Case Manager advocates for clients, ensuring they receive comprehensive care to improve their health and well-being. The Behavioral Health Case Manager will assist with outreach to Promise Healthcare patients identified with behavioral health needs and further screening or assessment. The BH Case Manager will work collaboratively with the health navigator and Behavioral Wellness staff.

Essential Duties and Responsibilities:

• Assist in continuously developing and enhancing a process for external patient referrals from partner organizations.
• Assist in the continued enhancement of a process for internal referrals for Promise Healthcare patients identified through screenings as needing further assessment or services.
• Conduct outreach to patients and community members identified as needing services and assist them in accessing them. This includes helping with appointment scheduling.
• Work with Promise Clinical staff and enable staff, including Community Health Workers, Case Managers, and Health Coordinators, to address identified Social Determinants of Health, including transportation, food insecurity, and other social determinants.
• Work with Promise Referral Coordinators to help patients access health care services.
• Work with Promise Enrollment staff to help patients and community members enroll in Medicaid, Marketplace products, and Promise Sliding Fee Scale assistance.
• Assist with garnering patient feedback and working collaboratively to address barriers to patients' care and vaccinations.
• Provide educational information to patients about health center services and help connect them to all services.
• Assist with reporting outcomes related to grants and quality programs.
• May assist with community outreach activities and events to promote access to services.

Minimum Qualifications:

• COVID-19/Flu considerations: Must be COVID and Flu Vaccinated, willing to become vaccinated, or willing to wear a mask if on-site during Upper Respiratory Season (approximately Oct. 1st through Mar 1st).
• Bilingual in Spanish and English preferred. Prefer experience working in community work. This can include advocacy, volunteering, philanthropy, etc.
• A bachelor's degree in social work or a related field is preferred, with professional experience and education considered.

AMAZING BENEFITS:

• Medical
• Dental
• Vision
• 401k with employer match
• FSA
• Vacation
• Sick Leave
• Continuing Education
• NHSC Loan Repayment or Scholarship Site - For more information please visit: https://nhsc.hrsa.gov/

About Promise: Based in Champaign, Illinois, Promise Healthcare is a Federally Qualified Health Center (FQHC) dedicated to improving the health of the community through treatment, prevention, and education. We serve all patients regardless of their ability to pay for services and provide robust patient support and enabling services. Promise has deep roots in Champaign's underserved communities and serves a diverse population. Approximately 30% of our patients are Spanish speaking. Champaign-Urbana is a growing, diverse community of 195,000 residents and home to the Big-Ten University of Illinois. Champaign-Urbana is located between Chicago, St. Louis, and Indianapolis. Champaign is 2.3 hours from the Chicago O'Hare International Airport with daily train transportation.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.